Last Updated: 10/11/2025

At Liv’O Glow, we aim to deliver your favorite skincare and beauty products quickly, safely, and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

By placing an order on the Liv’O Glow website, you agree to the terms described in this policy.

1. Order Processing Time

• All orders are processed within 1–2 business days after the order is confirmed.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During high demand periods, festive seasons, or promotional sales, processing times may be slightly longer.

Once your order is processed, it will be handed over to our delivery partners for shipment.

2. Shipping Coverage

Liv’O Glow currently delivers across India.

We partner with trusted courier and logistics companies to ensure safe and reliable delivery.

Delivery availability may vary depending on your PIN code and courier serviceability.

3. Estimated Delivery Time

Delivery timelines depend on the shipping location:

Please note that delivery timelines are estimates and may vary due to external factors such as:

• Weather conditions
• Courier delays
• Public holidays
• Local restrictions

4. Shipping Charges

Shipping charges are calculated based on:

• Order value
• Delivery location
• Shipping method

Standard Shipping

Shipping charges (if applicable) will be clearly displayed during checkout before payment.

Free Shipping

Liv’O Glow may offer free shipping on orders above a specified value during promotions or campaigns.

5. Cash on Delivery (COD)

Liv’O Glow offers Cash on Delivery (COD) service for selected locations.

Please note:

• COD orders may include additional shipping or handling charges.
• A partial payment may be collected during checkout to confirm the order.

Customers are requested to ensure availability at the delivery address when the courier attempts delivery.

6. Order Tracking

Once your order is shipped:

• You will receive a shipping confirmation email or SMS.
• The message will include a tracking number and courier partner details.

You can track your order directly using the tracking link provided.

7. Delivery Attempts

Our courier partners will typically attempt delivery 2–3 times.

If the delivery fails due to:

• Customer unavailability
• Incorrect address
• Refusal to accept delivery

the order may be returned to our warehouse (Return to Origin – RTO).

In such cases, applicable shipping charges may be deducted from any refund amount.

8. Address Accuracy

Customers are responsible for providing accurate and complete delivery details, including:

• Full address
• Correct PIN code
• Contact number

Liv’O Glow will not be responsible for delays or failed deliveries caused by incorrect shipping information provided by the customer.

9. Damaged Packages

If you receive a package that appears tampered with or damaged, please follow these steps:

1. Take clear photos of the package and product.
2. Contact our customer support within 24 hours of delivery.
3. Provide your order number and supporting images.

Our team will review the issue and provide a replacement or appropriate resolution.

10. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control.

Liv’O Glow will keep customers informed about any significant shipping delays whenever possible.

11. International Shipping

Currently, Liv’O Glow ships only within India.

International shipping may be introduced in the future.

12. Contact Us

For any shipping or delivery related queries, please contact:

Liv’O Glow Customer Support

Email: support@livoglow.com
Website: https://livoglow.com
WhatsApp: +91 7619296499

Our support team will be happy to assist you.